More Delta D sales training
Here’s a short intro to more tailored and advanced level Customer Mapping options and 2 powerful workshops: Smart Moves and Customer Focus Team Focus.
‘Improving teamwork to focus on customers is considered the strategic initiative with the greatest potential for ensuring organizational succes.’
Tailored and advanced level Customer Mapping
We tailor Customer Mapping to your needs:
– A program roll-out in stages. You decide the parts of the map your teams needs first
– Appoint Customer Mapping teams and train Customer Mapping coaches
– Organize Customer Mapping workshops for specific customer segments
– Experienced Mappers often plan advanced Customer Mapping workshops with the aim of mapping complex projects or new customer segments.
Smart Moves
Imagine a matrix with 9 cells. The Smart Moves matrix. With every sales opportunity you are positioned in one of these 9 cells. Your position in the matrix not only affects you, but your competitors – positioned in another cell – as well. What are you going to do, what will be your smart move?
The workshop’s objectives are commercial awareness and competitiveness. You will develop targeted and home-made sales tactics for each of the 9 positions in the smart moves matrix.
Call us or ask for more information by using the contact form.
Customer Focus team Focus
Customer Focus requires ongoing attention.
It’s your enty ticket in a competitive marketplace.
The customer is in control, always!
You wonder: Where can we improve? What should the company facilitate and what can our people do?
Surprisingly often answers will come from your people themselves!
With this workshop your team goes on an energizing journey into the mindset and actions of the customer. The outcome this is 2 or 3 golden ideas to improve your customer focus, all from the minds of your team.
Build your customer focus … and build your team !
For more information please call us or use the contact form
